Refund Policy
Last updated: 2026
We want every student to be happy with their classes at Quran Beauty Online. This Refund Policy explains when you can get your money back. It is part of our Terms and Conditions.
01Free Trial First
Every new student can take a free trial class with no payment and no commitment. We encourage you to use it to meet the teacher and check the course before you pay.
027-Day Money-Back Guarantee
If you are not happy within the first 7 days after your first payment, we will give you a full refund of that payment, including the registration fee. No questions asked.
- The guarantee applies once per student, to the first paid month only.
- To use it, send your request by email or WhatsApp within 7 days of your first payment.
- After a refund under this guarantee, your plan will be cancelled.
03Refunds After the First 7 Days
- Monthly fees are paid in advance and are not refundable after the 7-day guarantee period. If you cancel, you can keep attending your remaining classes until the end of the paid month.
- Classes missed by the student, or cancelled with less than 24 hours’ notice, are not refunded.
- The registration fee is not refundable after the 7-day guarantee period.
04When We Will Always Refund or Credit You
- Classes cancelled by us: if a teacher misses a class and we cannot offer a suitable make-up class, we will credit it to your next month or refund it, whichever you prefer.
- Duplicate or wrong charges: if you were charged twice or the wrong amount by mistake, we will refund the extra amount in full.
- We end the service: if we stop your classes for reasons unrelated to a breach of our Terms, we will refund any unused classes in the paid month.
Refunds for unused classes are calculated pro rata: (monthly fee ÷ classes in your plan) × unused classes.
05Special Circumstances
If you face a serious situation such as illness, a family emergency or a bereavement, please contact us. We can pause your plan, carry classes over, or consider a partial refund case by case.
06No Refund Cases
- Discounted, promotional or referral-reward amounts are not refunded in cash.
- Classes are not refunded if the plan is suspended or ended because of a breach of our Terms, such as abusive behavior or arranging lessons outside the academy.
- Bank, currency conversion or payment provider fees charged by third parties may not be refundable.
07How to Request a Refund
Contact us by email or WhatsApp with:
- The student’s name and the email or phone number used to register.
- The payment date and amount.
- The reason for your request (optional for the 7-day guarantee).
We will reply within 3 business days. Approved refunds are sent to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take longer to appear in your account.
