Privacy Policy

01Information We Collect

Information you give us

• Free trial and registration forms: name, email address, phone or WhatsApp number, country and time zone, the course you are interested in, learning goals, preferred schedule, and teacher gender preference.
• Student details: the student’s name, age or age group, current level, and progress notes. If the student is a child, we collect this information from the parent or guardian.
• Payment information: billing name, email, amount paid and transaction reference. Card or account details are handled by our payment provider; we do not store full card numbers.
• Messages: anything you send us by email, WhatsApp, phone, social media or our contact form.
• Newsletter: your email address if you subscribe.

Information collected automatically

• Device and usage data such as IP address, browser type, pages visited, time on site and referring page.
• Cookies and similar technologies, including tools loaded through Google Tag Manager (for example, Google Analytics). See section 6.

During live classes

Classes are held on Zoom or a similar video platform. The platform may process your name, audio, video and connection data under its own privacy policy.

02How We Use Your Information

• To book your free trial, enroll you, and match you with a suitable teacher.
• To schedule classes in your time zone and send reminders and schedule changes.
• To deliver lessons, track progress, and issue certificates or Ijazah where applicable.
• To process payments, refunds, discounts and referral rewards.
• To answer your questions and provide support.
• To send newsletters and offers, only if you subscribed. You can unsubscribe at any time.
• To improve our website and courses and to keep our services secure.
• To meet legal, tax and accounting obligations.

03Legal Basis (for users in the UK, EU and EEA)

We process personal data on these grounds: to perform our contract with you (providing classes); with your consent (newsletters, non-essential cookies); for our legitimate interests (improving and protecting our services); and to comply with the law.

04How We Share Your Information

• Your assigned teacher(s), who receive only what they need to teach you.
• Service providers who help us run the academy, such as video conferencing (Zoom), messaging (WhatsApp), payment processors, email and website hosting, and analytics (Google). They may use your data only to provide their service to us.
• Authorities, when the law requires it or to protect the safety of a student or others.
• A new owner, if our business is sold or merged, under the same privacy protections.

05International Transfers

Our team and teachers work from outside many of our students’ countries, and our service providers may store data in different countries. When we transfer data internationally, we take reasonable steps to protect it in line with this policy and applicable law.

06Cookies

We use cookies to keep the site working, remember your preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings. Blocking some cookies may affect how the site works. Where the law requires it, we ask for your consent before setting non-essential cookies.

07Children’s Privacy

Many of our students are children. Children under 13 (or under 16 in the UK and EU) must be enrolled by a parent or legal guardian, and we collect their information from that parent or guardian. Parents can review, correct or delete their child’s information at any time by contacting us. We do not knowingly collect personal information directly from a child without parental consent. If you believe we have, please contact us and we will delete it.

08How Long We Keep Data

We keep your information while you are an active student and for a reasonable period afterwards to handle re-enrollment, certificates, payment records and legal obligations. Trial leads who do not enroll are deleted or anonymized within 24 months. Newsletter data is kept until you unsubscribe.

09Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10Your Rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. California residents have the right to know, delete and correct their data and to not be discriminated against for using these rights; we do not sell or share personal information for cross-context behavioral advertising as defined by California law. To use any of these rights, contact us using the details below. You may also complain to your local data protection authority.

11Third-Party Links

Our site links to and embeds third-party services such as YouTube, Trustpilot, Facebook, Instagram and WhatsApp. Their own privacy policies apply when you use them.

12Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows the latest version. For important changes, we will notify active students by email or WhatsApp.